Support Services
Getting the most out of AutomatedOn means having the right support behind you. Whether you're onboarding your team, exploring a new feature, or working through something unexpected, our support is designed to be responsive, practical, and human.
Getting Started
Every AutomatedOn customer begins with a guided onboarding experience. We'll help you configure your account, connect your Data Feeds, and make sure your Processes are set up to deliver value from day one. Onboarding is included with every subscription — no extras, no hidden costs.
Ongoing Support
Once you're up and running, our support team is available to help with questions, troubleshooting, and guidance on getting more from the platform. You can reach us by email at any time, and we aim to respond quickly — because we know your team's time matters. See our Service Levels for target response times.
Knowledge Base
We are currently in the process of redeveloping our library of help articles, how-to guides, and video walkthroughs. These will offer you options for self-serve learning or where you need a quick refresher on a feature.
Feature Requests & Feedback
We build AutomatedOn in close partnership with the customers who use it. If there's something you'd like to see in the platform, we want to hear about it. Your feedback directly shapes our roadmap.
Need help right now?
Reach out to the Support Team at support@automatedon.com and we'll get back to you.